Refund Policy
Welcome to The Shop Deal, your premier destination for new and interesting items. Our mission is to bring you unique products and ensure your shopping experience is exceptional. Please take a moment to familiarize yourself with our refund policy outlined below.
OUR COMMITMENT TO CUSTOMER SATISFACTION
Refunds: Exploring new products is exciting, but we understand that sometimes you may need to make a return. Here’s how we can assist:
- 30-Day Refund Window: We offer a 30-day refund policy from the day you place your order. If you decide your item is not as expected, we'll process a refund provided we haven't shipped it out yet. Please note, once an item is in transit, it is on its journey to you, and we cannot recall it.
- Contact: If you have any questions or concerns, or if you need to initiate a refund for opened or unopened products, please contact our support team at hi@theshopdeal.com. We’ll respond as quickly as possible.
Non-Refundable Items: We aim to keep our inventory exciting and diverse. However, please note:
- Final Sale: Items marked as final sale cannot be returned or refunded. These items are unique and once they're gone, they're gone for good.
- Shipping Charges: Like the costs associated with delivery services, shipping charges are non-refundable. We invest in ensuring that your items reach you swiftly and securely.
Faulty or Incorrect Items: Should you receive an item that is faulty or not as ordered, here’s what to do:
- Contact Us: Immediately reach out to hi@theshopdeal.com with your name, order number, product name/code, and a photo of the fault or incorrect item.
- Replacement Policy: If the issue is confirmed as a fault on our part, we’ll arrange for a replacement to be sent out at no additional cost to you.
Lost Orders (Lost Deliveries):
- Missing Items: In the rare event that your package goes missing during delivery, please contact us at hi@theshopdeal.com. We'll investigate with the delivery services and, if necessary, send a replacement promptly.
Final Thoughts: Your satisfaction is paramount to us. We're here to ensure your shopping experience is smooth and enjoyable. Thank you for choosing The Shop Deal - where extraordinary finds are just a click away. Explore our collection today and discover something unique.
Remember, at The Shop Deal, the possibilities are endless.